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The Health Emporium /Themes/TheHealthEmporium/ http://shop.healthemporium.com.au/
  • PANTRY

    PANTRY

    • PANTRY All
    • Dried Fruit
    • Nuts and Seeds
    • Rice and Grains
    • Cereals
    • Tea and Coffee
    • Flours and Baking
    • Sauces
    • Pasta
    • Tins and Beans
    • Chips and Crackers
    • Asian Specialty
    • Sweeteners
    • Spreads
    • Condiments
    • Oils and Vinegars
    • Confectionary
    • Herbs and Spices
    • Eggs
    • Milks
    • Seafood
    • Broths and Stocks
    • Super Foods
    • Beverages
  • ORGANIC FRUIT

    ORGANIC FRUIT

    • ORGANIC FRUIT All
    • Apples
    • Avocado
    • Bananas
    • Citrus
    • Stone Fruit
    • Dates
  • ORGANIC VEGETABLES

    ORGANIC VEGETABLES

    • ORGANIC VEGETABLES All
    • Cabbage
    • Broccoli
    • Cauliflower
    • Beans and Peas
    • Beetroot and Radish
    • Capsicum
    • Carrots and Corn
    • Ginger and Chilli
    • Cucumber
    • Celery and Fennel
    • Fresh Herbs and Sprouts
    • Mushroom
    • Lettuce
    • Leafy Greens
    • Onions and Garlic
    • Potatoes
    • Salad Mixes
    • Tomatoes
    • Zucchini and Eggplant
  • FRIDGE

    FRIDGE

    • FRIDGE All
    • Butter and Cream
    • Cheese
    • Yoghurt
    • Kefir
    • Sauerkraut
    • Asian Specialty
    • Milk
    • Dips and Spreads
    • Vegan
    • Beverages
    • Meat and Deli
    • Seafood
    • Broths and Stocks
  • BAKERY

    BAKERY

    • BAKERY All
    • Sourdough Bread
    • Gluten Free Bread
    • Paleo Bread
    • Flat Bread
  • FROZEN

    FROZEN

    • FROZEN All
    • Frozen Fruit
    • Frozen Vegetables
    • Frozen Meals
    • Frozen Dessert
    • Frozen Pastry
    • Frozen Pasta
    • Frozen Vegan
    • Frozen Broths and Stocks
  • PERSONAL CARE

    PERSONAL CARE

    • PERSONAL CARE All
    • Deodorant
    • Dental Care
    • Soap
  • ECO HOME

    ECO HOME

    • ECO HOME All
    • Cleaning
    • Toilet Paper
    • Tissues
    • Paper Towel
    • Laundry
  • SUPPLEMENTS

    SUPPLEMENTS

    • SUPPLEMENTS All
    • Protein Powders
    • Superfoods
  • BABY AND KIDS

    BABY AND KIDS

    • BABY AND KIDS All
    • Baby Food
    • Baby Item
    • Kids Items
  • GIFT VOUCHER

    GIFT VOUCHER

Help

  • >
  • Help

Help

Welcome to our help center where hopefully all the questions you have are answered, if not, please do not hesitate to contact us

Getting Started

Do you serve my area?

We offer nearby local delivery service in addition to free click & collect, so during checkout select your preferred options & your order will be prepared accordingly. For your convenience we can also bring your order out to your car by our team.

Is there a minimum order amount?

There is a $50 minimum for all orders.

How do I register?

If you are a pre-existing Health Emporium loyalty member then you already exist in our system & just need to create a web password
Click Login in the menu bar then click 'Forgot my password' put in your email address & use the password reset link that will be emailed to you as this will set your web password & from there you can login.

If you are a brand new customer then just click on Login in the menu bar & then click on Sign Up & enter your details.

What happens if I forget my password?

Just click the “Forgot my password” link on the Login Page and enter your email address. You will then receive an email with a link, which you can use to reset your password within 24 hours.

Pickup & Delivery Information

Is there a delivery fee?

We offer a flat delivery fee of either $6.95 or $9.95 depending on your area.
FREE delivery for orders over $99

When will my order be ready?

During checkout you have nominated your pickup or delivery slot.
On the day we pick & pack your order & you will notice an order payment confirmation email will be sent to you.
For pickup orders this means your order is ready for pickup.
If you have selected delivery will be there within the specified time you selected during checkout.
If you need us to meet you at your car (if parking is hard to find) - please call us on 0480 133 101 to let us know you are here for 'Click & Collect Order Pickup'
Our team member will bring out your order to be easily loaded into your car.

Delivery - What if I'm not home?

If no one is home, goods will be left unattended in the most appropriate location.
Typically under-cover in balcony or at reception.
Note - due to OH&S conditions we are unable to enter the house.
Please be aware that we are not responsible for the safety of your order once it has been delivered.

Orders

How do I place an order?

Ordering is easy - just search or browse the categories & add items to your cart.
Click to view your cart contents & click “Checkout Now”
Review your cart & make any changes & click “Checkout”
Follow the steps to finalize your order & you'll receive an order confirmation email within 5 minutes.

How do I make a change to my order?

Unfortunately once your order has been placed you have no way of altering it.
As we offer a personalised service please feel free to email us at [email protected] or call our Online Store Team on 0480 133 101 and we will help you.

What is your cancellation policy?

In the event that you will need to cancel your order please call our Online Store Team on 0480 133 101 ASAP
Items that have been prepared specifically for your order may not be subject to cancellation.

Can I change, cancel or add items to my order?

Unfortunately once your order has been placed you have no way of altering it online.
As we offer a personalised service please call our Online Store Team on 0480 133 101 and we will help you.

How do I report a problem with my order?

If you have any problems with your order please let us know within 24 hours of receiving your products.
Please provide any details about the problem with your order, we can be reached via the Contact Us page

Payments

What are the payment options?

We accept Visa & Mastercard & AMEX. All payments are securely processed by eWay.

Is the shop secure?

Our online store has been setup with security in mind.
By using eWay as our payment provider it means you have added security, as we don’t store or handle your credit card details at all.
eWAY is fully approved under the highest level of PCI compliance so you can be assured that your details remain secure with them.
 
Location

263-265 Bondi Rd
Bondi, NSW, 2026

About us
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Customer Service
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Need Help?

Online Support: 02 9365 6008
[email protected]


ABN 99 074 485 439

 
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Integrated Commerce by natPOS
 
 
Copyright © The Health Emporium. All Rights Reserved
Integrated Commerce by natPOS