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Help
Welcome to our help center where hopefully all the questions you have are answered, if not, please do not hesitate to contact us
Getting Started
We offer nearby local delivery service in addition to free click & collect, so during checkout select your preferred options & your order will be prepared accordingly. For your convenience we can also bring your order out to your car by our team.
There is a $50 minimum for click & collect & $99 minimum for delivery orders.
If you are a pre-existing Health Emporium loyalty member then you already exist in our system & just need to create a web password
Click Login in the menu bar then click 'Forgot my password' put in your email address & use the password reset link that will be emailed to you as this will set your web password & from there you can login.
If you are a brand new customer then just click on Login in the menu bar & then click on Sign Up & enter your details.
Click Login in the menu bar then click 'Forgot my password' put in your email address & use the password reset link that will be emailed to you as this will set your web password & from there you can login.
If you are a brand new customer then just click on Login in the menu bar & then click on Sign Up & enter your details.
Just click the “Forgot my password” link on the Login Page and enter your email address. You will then receive an email with a link, which you can use to reset your password within 24 hours.
Pickup & Delivery Information
Delivery is a flat fee of $9.99 for the suburbs we deliver to.
FREE delivery for orders over $179
FREE delivery for orders over $179
During checkout you have nominated your pickup or delivery slot.
On the day we pick & pack your order & you will notice an order payment confirmation email will be sent to you.
For pickup orders this means your order is ready for pickup.
If you have selected delivery will be there within the specified time you selected during checkout.
If you need us to meet you at your car (if parking is hard to find) - please call us on 0480 133 101 to let us know you are here for 'Click & Collect Order Pickup'
Our team member will bring out your order to be easily loaded into your car.
On the day we pick & pack your order & you will notice an order payment confirmation email will be sent to you.
For pickup orders this means your order is ready for pickup.
If you have selected delivery will be there within the specified time you selected during checkout.
If you need us to meet you at your car (if parking is hard to find) - please call us on 0480 133 101 to let us know you are here for 'Click & Collect Order Pickup'
Our team member will bring out your order to be easily loaded into your car.
If no one is home, goods will be left unattended in the most appropriate location.
Typically under-cover in balcony or at reception.
Note - due to OH&S conditions we are unable to enter the house.
Please be aware that we are not responsible for the safety of your order once it has been delivered.
Typically under-cover in balcony or at reception.
Note - due to OH&S conditions we are unable to enter the house.
Please be aware that we are not responsible for the safety of your order once it has been delivered.
Orders
Ordering is easy - just search or browse the categories & add items to your cart.
Click to view your cart contents & click “Checkout Now”
Review your cart & make any changes & click “Checkout”
Follow the steps to finalize your order & you'll receive an order confirmation email within 5 minutes.
Click to view your cart contents & click “Checkout Now”
Review your cart & make any changes & click “Checkout”
Follow the steps to finalize your order & you'll receive an order confirmation email within 5 minutes.
Unfortunately once your order has been placed you have no way of altering it.
As we offer a personalised service please feel free to email us at [email protected] or call our Online Store Team on 0480 133 101 and we will help you.
As we offer a personalised service please feel free to email us at [email protected] or call our Online Store Team on 0480 133 101 and we will help you.
In the event that you will need to cancel your order please call our Online Store Team on 0480 133 101 ASAP
Items that have been prepared specifically for your order may not be subject to cancellation.
Items that have been prepared specifically for your order may not be subject to cancellation.
Unfortunately once your order has been placed you have no way of altering it online.
As we offer a personalised service please call our Online Store Team on 0480 133 101 and we will help you.
As we offer a personalised service please call our Online Store Team on 0480 133 101 and we will help you.
If you have any problems with your order please let us know within 24 hours of receiving your products.
Please provide any details about the problem with your order, we can be reached via the Contact Us page
Please provide any details about the problem with your order, we can be reached via the Contact Us page
Payments
We accept Visa & Mastercard & AMEX. All payments are securely processed by eWay.
Our online store has been setup with security in mind.
By using eWay as our payment provider it means you have added security, as we don’t store or handle your credit card details at all.
eWAY is fully approved under the highest level of PCI compliance so you can be assured that your details remain secure with them.
By using eWay as our payment provider it means you have added security, as we don’t store or handle your credit card details at all.
eWAY is fully approved under the highest level of PCI compliance so you can be assured that your details remain secure with them.